Residential
For residential customers who need to turn on electrical and/or water service within the LADWP service territory.
Commercial
For commercial customers who need to turn on electrical and/or water service within the LADWP service territory.
Multiple Unit Service
For customers with multi-unit buildings who need to turn on electrical and/or water service within the LADWP service territory. You will have the ability to start available services for electricity, water, sanitation, and trash, if available, for each unit.
Contact Customer Service
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Customer Contact Center 1-(800) DIAL-DWP
Monday-Friday: 7 a.m. to 7 p.m. Saturday: 7 a.m. to 2 p.m. Sunday and holidays: Closed Available 24/7 for emergency and outage calls
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Commercial Resource Center 1-(800) 499-8840
Monday-Friday: 7 a.m. to 6 p.m. (closed holidays)
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Hearing/Speech Impaired (TDD) 1-(800) HEAR-DWP
Monday-Friday: 7 a.m. to 7 p.m. Saturday: 7 a.m. to 2 p.m. Sunday and holidays: Closed Available 24/7 for emergency and outage calls
Contact Customer Service
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Owens Valley Customers 1-(800) 992-8331
Monday-Friday: 8:00 a.m. to 4 p.m. (closed holidays)
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After hours electric outage for Eastern Sierra customers only
Mailing Information
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Customer Service Mailing Address
LADWP
P.O. Box 51111 Los Angeles CA 90051-0100 United States -
Payment Mailing Address
LADWP
P.O. Box 30808 Los Angeles CA 90030-0808 United States